December 2011

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About Jeff Silbert

« My Round of Golf with Bernie and the Alligator at Hilton Head | Main | Celebrate Milestones and What I learned from Art Shamsky of the 69 Mets »



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Great article. I especially like the part about that $12 fee. It sometimes amazes me how companies treat their existing customers. You would think that they would do everything in their power to make sure their existing customers are happy knowing that is it a lot easier to get a new customer than an existing one.

Thanks for a reminder to all of us about this important point in business.

To Your Success,



I was lucky to find this website. What a fantastic blog! I like how comprehensive each of the entries are. They are well balanced, both cognitive and funny, and the pictures are nice too.

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